This policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email email@example.com or write to: 126A High Street, Tonbridge TN9 1AS.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
How we use this data
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit All About Cookies.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the elizabethcaroline.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Please email our Customer service team at firstname.lastname@example.org with any queries regarding our returns policy. Please note, we are a small family run team, and we endeavour to reply to email enquiries within 24-48 business hours. Please head your email ‘RETURNS’. You will be sent a returns form in PDF format via email, which you must fill in and send with your returned item. You will also be issued with an RET number, this must be written clearly on the returns form. PLEASE NOTE, our customer service desk is closed on Sundays.
Pack the jewellery to send
Place the item(s) in the original packaging and seal securely. If returning more than one piece from the same order, please place all returns in one shipment, as you may incur the charges from any subsequent returns.
ON THE OUTSIDE OF THE BOX, please…
Send your jewellery
Please take the parcel to the post office counter to get your tracking number for proof of postage.
Please note that we do not accept liability for returned goods if you do not return them to us via the Post Office.
* You must return your items within 7 days of contacting our customer service desk via email.